Nairobi Arusha Moshi shuttle

Terms and conditions

Terms and conditions In making a booking with Marangu Luxury Shuttle you confirm you have read and accepted these terms of business and information on our website and have the legal capacity and authority to accept these terms of business on behalf of yourself and all members of your party. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required, receiving the confirmation and keeping your party informed.

ONLINE BOOKING PROCEDURE

  1. A range of bus services are available on our Marangu Shuttle website. You make an offer to purchase transportation services online by completing the service booking request form. This asks you to provide details which you are asked to confirm and we go ahead with the booking. In confirming the details, please check that all names, dates and timings are correct and advise us of any errors immediately. In providing your payment card details you warrant that you have authority to use the card and that we may immediately debit your card for the value of the services.
  2. Terms and conditions Once we receive your service booking request form and payment, we will acknowledge receipt of the payment via email. This e-mail simply confirms that we have received the payment and that we are dealing with your service booking request.
  3. The e-mail confirmation of your booking has a link to your voucher. You must print it out, sign it and present it to receive the service that you have booked. Failure to produce the voucher may result in the service not being provided to you. We recommend you also take copies of the voucher, the service booking request and e-mail confirmations with you on your trip to produce if required.
  4. All communications from us require you to acknowledge receipt. If you fail to acknowledge receipt of an e-mail, and our records show you have received it, receipt is deemed to have been sent by you.
  5. You must check the details on the voucher as soon as you receive it. Please notify us of any errors immediately as it may not be possible to make changes later. You must tell us within 48 hours of travel of any errors.

  1. CHANGES – Terms and conditions
    • Terms and conditions Requests to make changes to your booking must be sent to us in writing and will not take effect until we receive them and confirm to you by email. The changes can be made by you by sending an email 48 hours in advance of travel.
    • If you request any change to the pick up or drop off location, flight details, number or age of passengers and this generates an additional charge (for example, if there are extra members of your party or the flight time changes), you will have to pay the additional cost at the time of making the change. No administration fee will be charged.
    • If we fail to make a charge for the proposed change (for example the changing of flight number), no additional charges will be levied provided you request the change at least 48 hours in advance of travel.
    • If the change reduces the fare a refund will be offered, subject to a reasonable administration fee, as long as these changes are made at least 48 hours in advance of travel.
    • Any changes in the time that you arrive at the pick-up point due to delays or the early arrival of your flight, and delays in security and baggage collection shall not be counted as changes to your booking provided you arrive within 60 minutes of the scheduled time.
    • Any changes within 48 hours of the first leg of a journey will incur a reasonable administration fee.
  1. CANCELLATION – Terms and conditions
    • Requests to cancel your booking must be sent to us in writing and will not take effect until received. The cancellation can be made by you using the website or in writing e-mail.
    • If your booking is for a single or return journey, refunds for the unused part of the fare you paid for that ticket may be made if you comply with the provisions set out below subject to it being cancelled at least 48 hours before the time of travel.
    • Refunds will not be made unless you cancel your booking in whole or in part at least 3 days prior to the departure time shown on your ticket. If due to medical reasons you are not able to do this, a refund may be made if you can provide proof of your inability to travel (such as a medical certificate).
    • If the service you were booked to travel on is delayed or cancelled or there are insufficient seats and as a consequence you reasonably decide not to travel, a refund may be made if you return your voucher to us. If you have used the outward journey the refund will be the difference in value between a single and a return fare.
  1. CONTACT
    • All communication between us and you is by e-mail or direct Phone contacts, so we strongly recommend that you read your e-mail prior to commencing your trip as any anticipated changes or cancellations with regard to your contract shall be notified to you at the e-mail address provided in your service booking request. We may also e-mail you with other information that you may find useful.
    • It is your responsibility to provide us with your current e-mail address and mobile telephone number and inform us of any changes. It is essential that you provide us with a mobile telephone number on which we can contact you during your trip in the unlikely event that we urgently need to contact you about your booking.
    • Our telephone number: (+254) 710 354 845, (+254) 727 377 771 fax: (+254) 704 309 781, websites:

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